2500 Platform Privacy Policy — Protecting Your Data
This Privacy Policy explains how the 2500 platform collects, uses, stores and protects your personal information. By using this platform, you agree to the practices described herein. Effective date: 1 January 2026.
1. Information We Collect
The 2500 platform collects several categories of information from users to ensure the service operates safely and efficiently. The types of information we collect are as follows:
Your username, email address, phone number, encrypted password, date of birth and state of residence as provided during registration.
Device type, operating system, browser version, IP address, screen resolution and language settings automatically sent by your browser when you access the platform.
Records of MYR deposits and withdrawals, payment methods used (FPX, TNG eWallet, DuitNow) and transaction statuses. We do not store your full bank account number.
Games played, session duration, betting history, access frequency and in-platform actions, used for service analysis and improvement.
2. How We Use Your Information
The information we collect is used exclusively for platform operations and improving user experience. We do not use your data for purposes outside the following scope:
Verifying user identities, processing registrations and logins, managing account balances, and handling deposits and withdrawals in MYR.
Detecting suspicious activity, preventing fraud, verifying user identities when required and ensuring compliance with 2500 platform policies.
Analysing usage patterns to improve the interface, platform speed, game selection and overall experience for Malaysian users.
Sends important account-related notices, policy updates, responses to support enquiries and transaction information relevant to your account.
3. Cookies & Tracking
The 2500 platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small data files stored in your browser that help the platform remember your preferences and login session.
We use three main categories of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session, processing transactions and keeping your account secure. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform, the most visited pages and any technical issues that may arise.
- Preference Cookies: Saves user preferences such as language settings and display format to provide a more personalised experience on subsequent visits.
You can manage or delete cookies through your browser settings. However, removing essential cookies may affect your ability to log in or use certain platform features.
4. Data Storage & Security
Your personal data is stored on encrypted, secured servers. All communications between your device and 2500's servers are transmitted via HTTPS with SSL encryption active at all times. Your password is never stored in readable form — it is processed using a one-way hashing method that cannot be reversed.
We restrict access to users' personal data to only those staff who require it to carry out operational or support duties. All staff are bound by strict confidentiality agreements. Financial transaction data is retained for the period required by operational needs and compliance obligations.
5. Sharing with Third Parties
2500 does not sell, rent or commercialise users' personal data to any third party. However, we may share necessary information with technical service providers (such as payment processors FPX, TNG and DuitNow) solely for the purpose of completing transactions you initiate.
The third-party payment processors we work with are subject to their own data security standards. We may also disclose information to authorities when required by law or a valid court order.
6. User Rights, Policy Changes & Contact Us
As a 2500 platform user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about your account by contacting our support team.
- Right to Rectification: If your account information is inaccurate or out of date, you can update it via account settings or reach out to our support team for assistance.
- Right to Erasure: You may request account closure and deletion of your personal data, subject to record-keeping requirements imposed by law.
- Right to Object: You may object to the use of your data for analytics or marketing purposes by contacting us directly.
This Privacy Policy may be updated from time to time. Any significant changes will be communicated via an in-platform notice or an email to your registered address. Continued use of the platform after such changes constitutes your acceptance of the updated Privacy Policy.
For any enquiries regarding this Privacy Policy or to submit a data request, please contact the 2500 support team at: [email protected] — or visit our FAQ page us for more information.
Further Questions About Your Data Privacy?
Check our FAQ page for general answers, or log in to your account to review the privacy and security settings of your 2500 account.